Central Massachusetts Agency on Aging

Toll Free: 800-244-3032 or 508-852-5539

360 West Boylston Street, West Boylston, MA 01583

Website:  or send email to

Elder Abuse Hotline

TEL: 800-922-2275 or 

Monday - Friday, 8:30 - 5:00, call  TEL: 800-286-6640 Protective Sevices

Executive Office of Elder Affairs 


Tel: 1-617-727-7750

Tri-Valley, Inc.

TEL: 800-286-6640 or 508-949-6640

TDD: 508-949-6651 10 Mill Street, Dudley, MA 01571


Send email to 

Senior Health Resource Line

TEL: 800-939-5433

TDD: 508-368-9560

Office of the Attorney General


Tel: 1-888-AGELDER (243-5337)

Social Security Online

Offers a variety of online service that allow people to access information and conduct business with the Social Security Administration; for example, Benefit Eligibility Screening, Change of Address, Medicare Card Replacement, Benefit Verification, Replacement Form SSA-1099, Office Locator, Interpreter Services, and Social Security eNews.


Tel: 1-800-772-1213

SMOC (Fuel Assistance):

Framingham Office


Call (508) 620-1230 or 1 (800) 286-6776 for more info. Call (508) 620-2318 for a call back.

FAX: (508) 620-2361

Caregiver Resources: Counseling, training, and respite support, among other services, for family caregivers.


Tel: 1-800ageinfo (1-800-243-4636)

MASS 211: Direction to health, human services and emergency resources for all, including families and veterans.


Tel: Dial 211

Health and Insurance Information

Medicare: health insurance program for people age 65 and older and those individuals with disabilities.


Tel: 1-800-medicare (1-800-633-4227)

Mass Health (Medicaid): state-managed federal program of income and category-based health insurance.


Tel: 1-800-841-2900

SHINE (Serving Health Insurance Needs of Everyone): no coast health insurance counseling for eligible Medicare recipients of all ages.


Tel: 1-800-ageinfo (1-800-243-4636, Select 3)

Prescription Advantage: state program to assist individuals with aspects of Part D coverage.


Tel: 1-800-ageinfo (1800-243-4636)

Housing Information:

Housing Authorities: local agencies responsible for low cost housing in state.

Shelters: emergency housing for individuals and families.


Contact: local housing authorities and/or local police departments for sources.

Nutrition and Meals:

Supplemental Nutrition Assistance Program (SNAP program)/ Electronic Benefit Transfer (EBT program):  providing assistance to low income individuals and families for nutritional needs.


Tel: 1-866-950-FOOD (1-866-950-3663)

Elderly Nutrition Program: various programs, including Meals-on-Wheels, are available statewide.


Tel: 1-800-ageinfo (1800-243-4636)

Food Pantries:  resources for free food for low income individuals and families


Taxes and Legal Assistance:

Tax Assistance: free tax preparation assistance for all low-moderate income individuals regardless of age.

Tel: 1-888-OURAARP (1-888-687-2277)

Legal Aid: assists seniors and low income individuals with legal matters.